Customer Spotlight with EDI Partners

Learn more about B2B Integration right here: https://resources.axway.com/case-studies-b2b-integration EDI Partners is a leading electronic data interchange (EDI) services provider. With a comprehensive offering including EDI managed services, systems consulting, and project execution, the company has helped companies across a wide range of industries to deliver reliable EDI capabilities while reducing cost and complexity. As its legacy EDI platform was approaching end-of-life, EDI Partners looked for a solution that would enable the long-term evolution of its EDI managed services offering. Key results ✅ Supports EDI and API Integration patters and use cases 📍Delivers high availability for critical data flows 🌟 Provides real time insights into B2B data flows directly to customers [Full video transcript] I am Michelle Hays. I have been doing EDI for, I guess is probably about 30 years now. And I’ve used, I would say, almost every package out there at some point. I have been the COO at EDI Partners for the past two and a half years, and we're a third-party managed service provider for EDI. So companies send us their data, and then we transform it into X12 or artifact or whatever format it might be. And then, also the opposite way of getting it back into their system to help them, so that they can have somebody else dictate or take care of their whole entire EDI system. We use the B2Bi, and pretty much the mapper and anything really to do with B2Bi. We're starting to implement Sentinel and getting our dashboards created for Sentinel and, pushing that out to our customers. So a little bit of everything, when it comes to EDI world, we take the product to its extremes of what it can do. I was brought in at, EDI Partners, and part of my job coming in was, they had an old system that was no longer in support whatsoever. One of the things that I was asked to do right off was try to find a solution for our communication side, but then also, what did our future look like and what direction would we go for the future to make sure we had something that could withstand time and be more in new generation. And, I had used Axway a previous time. Not to the extent I am today, but I had seen it and used it enough that I was like, "let's talk to them and see, you know, what their thoughts are and how this fits within our company." And so far, it's been a great solution for us. It's the only way we run our business. The ability to make it that we can bring up a new trading partner in a matter of days, opposed to a lot of our competitors, it's taking weeks, if not months, to do it. We can be at a point already to test within days. And I feel like that's the way that Axway is set up and that we, use some, you know, tribal knowledge of how to do some things that made it that, it's really, has cut down our implementation time greatly. The one thing that has helped after we chose Axway, and has been a blessing in disguise, is the partnership that we are developing, and we have developed with Axway. It doesn't feel like it's just that, “here's our software, tough luck. We don't want to see you again.” It's been nice to just feel like you ask for help and you get it, and it's just not always a nickel and dime thing. You know, so many companies you work with at the minute, you need help, “It's okay. But you have to use our professional services, and that's $200 an hour.” And it has just been a blessing of how many times I've had a call with someone with Axway that they’ve helped me. And they've always been there to help out, to explain why it's working the way it does, or explain how the documentation wasn't quite how I read it, and how to make it, that we could make whatever we were trying to do work. So the support and the guidance from Axway has been amazing throughout this year and a half of working with you guys. #B2Bi #EDI #innovation