Be where your
customers
need you to be
axway.com
2
In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the
customer's experience, not just the bank's process. It's more important than ever before to make banking accessible and
convenient for everyone and everywhere. For more than 20 years, banks have trusted Axway to help them navigate change.
Our customers include:
Efficiency is great.
Strong customer relationships?
Even better.
Unify and streamline file exchange to up your competitive
game and reduce customer onboarding time by 50%.
of the world's 25 largest banks
axway.com
Self-service managed file transfer
transforms the customer experience
Global financial services organization unifies and
streamlines file exchange to up its competitive game
CUSTOMER BRIEF
Headquarters
United States
Industry
Financial Services
Company Profile
Leading global financial services
organization with exceptional brand
recognition worldwide
Serving millions of consumers, small
businesses, and many of the world's
prominent corporate, institutional,
and government clients
Diversified services include
investment banking, financial
services for consumers and small
businesses, commercial banking,
financial transaction processing,
and asset management
Challenge
Facing issues that inhibited their
ability to meet customer demands,
this major financial firm put an
aggressive plan in place to address:
• Excessively high operational costs
• Missed SLAs
• Less than optimal customer
experience
• Complexity in existing processes
• Revenue delays
• Long and cumbersome partner and
customer onboarding times
• Risk of regulatory compliance
violations
• Lack of insight into data flows
Solution
MFT-as-a-service makes the
bank's file transmission services
seamless and competitive in
the market
The bank implemented the API-
powered Axway AMPLIFY™ Managed
File Transfer solution to streamline
and systematically migrate
customer account information and
empower customers to manage
their own transmissions. To further
enhance the customer experience,
they utilize performance metrics
and data to enable customers to
answer "Where is my file/activity?"
questions, offering a rich self-service
"Corporate banks have
delivered steady returns but
face daunting challenges. To
succeed in the coming years,
they need to find another gear."
— McKinsey & Company
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LEARN HOW A GLOBAL
LEADER DID IT
